Sand le Mere Holiday Village has been acquired by Park Holidays UK. Existing and future bookings are unaffected.
Frequently Asked Questions
Start your adventure at Sand le Mere Holiday Village
Keeping everyone safe

Helpful advice for any questions you may have

As government restrictions begin to be lifted, your health and safety are our top priority so, as you'd expect, we've introduced a few changes. You can find answers to many of your questions with our comprehensive FAQs below.

We are indeed and can't wait to see you.

We're booking up quickly this year, so don't leave it too late to book your well-deserved holiday you've been longing for.

Businesses have been asked to assist in the government’s efforts to employ contact tracing if someone becomes infected with COVID-19. To comply with the Government COVID-19 Track and Trace system, we need to know details for all the guests who are on park at any point in time. The service helps trace close, recent contacts of anyone who tests positive for coronavirus and, if necessary, notifies them that they must self-isolate at home to help stop the spread of the virus.

Therefore, you will be asked to provide the names and contact details for each member in your booking party.
When you know what dates you'd like to re-book your holiday for, simply give us as call on 01964 670 403. You can move your holiday to a 2021 or 2022 holiday date.

Remember to have your original booking reference handy, as we'll need this information.
Our shared toilet and wash facilities are open for the season

The facilities will be checked and cleaned at regular intervals. Sanitising products will also be available that are safe for all the family to use.

Social distancing must be adhered to whilst using the facilities and the rule of 6 or 2 households/bubbles mixing also applies in these facilities
Yes. Only you can use them if you have booked the en-suite pitch
Each unit will have been fully cleaned by a member of our team utilising a sanitiser that has been proven to effectively work against the various strains of the coronavirus. New protocols have been put in place to ensure that all touchpoints and surfaces within the unit are effectively cleaned prior to your arrival.
If you are a private guest or have made your booking through a newspaper promotion, you will require a guest pass to access all of the main facilities including the pool, restaurant, bar, arcade, activities and entertainment.

If you have booked directly with us, your passes are included in your holiday cost.

Please be aware, we are operating our facilities at a limited capacity at the moment, and therefore, we cannot guarantee access to the facilities at all times even with passes due to social distancing restrictions and measures in place for both guest and team safety.

However, if you book specific slots for tables/activities/pools/ via our app, you are guaranteed access to those facilities at the specified time and duration of your booked slot.
We will email you a park map and useful information for your stay and will call you before arrival. When you get to the park simply drive to your accommodation, the door will be unlocked but will have been sealed with a sticker to confirm its cleanliness. On the table you will find a set of sanitised keys.
Check in will be from 4pm at the earliest, we hope to be able to keep to this time, however, we may not be able to do so in some circumstances. Should we be unable to meet the 4pm time we will call you to update you. If your accommodation is ready before 4pm we will also call you. We intend to call all guests due to check in prior to their arrival, as part of that call we will ask you for an estimated arrival time. Please let us know if you expect to be later than 4pm so we can clean the earlier arrivals first.
Always follow the governments advice regards maintaining a safe social distance. We have guidance here and on all doors. Please be mindful to check these.
We are following the latest Government advice and road map so will open the facilities accordingly.

For more information about our facilities and social distancing measures in place, click here here

For full details on the entertainment line up and daytime activities, please download and visit the Sand le Mere App
No, WiFi is free for all our guests to use.
Face masks are compulsory and a legal requirement in communal indoor settings such as shops, bars and all indoor venues. You must wear a face mask when not sat at a table in the bar/restaurant/entertainment areas.
In certain circumstances yes, they will.
Each unit will have been fully cleaned by a member of our team utilising a sanitiser that has been proven to effectively work against the various strains of the coronavirus. New protocols have been put in place to ensure that all touchpoints and surfaces within the accommodation are effectively cleaned prior to your arrival. All linen will have been washed at temperatures above 60 degrees.
The main reception number will be manned during office hours and a security mobile number will be available for out of hours. These numbers can be found on the pre-arrival email that we will send to you before you arrive.
We will provide bars of soap in all accommodation. The government guidelines recommend cleaning your hands with hot water and soap for 20 seconds on regular intervals. Our bathrooms will have soap topped up regularly, and entrances to all buildings will have hand gel dispensers.
We are following all guidance provided by the Government and have introduced a number of steps along with our industry bodies and Health and Safety advisors. These include but are not limited to: Sneeze Guards, suitable personal protective equipment for our team members, hand sanitising stations, floor markings, reduced capacity and safe working practices.
You should make your way home, if safe to do so, and call our team on the main reception. If possible, you should have the details of anyone you have come in to contact with during your visit to the park. The new track and trace system will require this information. If it is a member of our team, we would make them aware. If you can’t make your way home please call us to discuss.
Yes, you can.